Apparently as my title suggest, well , yup today is my 2nd day at work in the ICA.
Workload still okie, not that stressful, not that relax either. Ermm...do you all understand what i
meant? Sorry guys if it confuse you becoz i am abit tired when typing this. So...ya, hope you all
understand. Basically, my job scope is to deal with customers walking in & making
enquiry/enquires. Well, there are always & i mean always...there will be some well-polite
customers; they will smile when asking you questions and say a word of thanks when they had
done BUT there will always be other side of a coin. These people i will refer to as "non-polite"
customers ~ to be put in a better way. These people, i mean, thats what i guess lah! Their
purpose in coming is to pick a fight de...(metaporically). Come to counter, ask in a rude way, (we)
explain clearly to them, (they) not satisfied, nag and nag at the counter with attitudes and
extremely rude expressions expressed on their face. Sometimes, i was feeling like...(give them a
tight slap)..but we cant slap them OF COURSE! So, only way was to let them blah blah...and so
on. Consequently have to refer them to other depts. Haiz...
Genie 卓文萱
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